Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Returns must be initiated within 30 days of receiving your order. If the item shows signs of wear or has been used, it may not be eligible for a return. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To initiate a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to process your return request and provide you with the necessary information.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your banks processing times.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include photos of the damage or defect in your email to help us assess the situation. We will work with you to resolve the issue, which may include a full refund or replacement at no additional cost.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. If you have any questions about whether an item is final sale, please contact us before making your purchase.